What To Do In An Emergency

Our office is open Monday to Friday (9 a.m. to 5 p.m.) excluding bank holidays. Any repairs which are the landlord’s responsibility should be reported to us during office hours.

If there is a genuine emergency outside of our office hours which can absolutely not wait until the next working day, then you should contact a suitably qualified local contractor to resolve the issue or make the property safe. You should contact a director or member of staff on the next working day, whereby they will request a copy of the invoice and arrange to reimburse the cost.

  • Important information:

    • If an emergency call out is arranged and the contractor or your property manager determines that this is not an emergency, then you will be liable for the cost.
    • When instructing an emergency call out be aware that certain companies are extremely expensive so get an indication of the cost first as we will only cover any costs reasonably incurred.

What is Considered and Emergency

  • Severe leaks
  • Loss of electrical power or light
  • Blockage or unable to use your only toilet (if the blockage has been caused by you, then you will be responsible for the cost). In the event of a blockage, you should check your tenancy agreement before making an emergency call-out as blockages will usually be the responsibility of the tenant.
  • Loss of heating or hot water and there is no other form available
  • Broken windows or door following a break-in.

Smell Gas

If you smell gas, then contact the gas emergency service (National Grid) on 0800 111 999.